Shipping & Pickup Policy

Pickup is available by arrangement near the Rhodes Ranch area of Southwest Las Vegas. We do not publish a residential address. After the order and pickup window are confirmed, we share the exact public meeting point directly with the customer.

A cart or text message is a request until availability and time are confirmed. Please wait for confirmation before traveling. If you are delayed or need to reschedule, call or text so we can arrange another available window.

When shipping is enabled for an item, the customer pays the charge shown through Square or in the confirmed order. Rates are based on destination, carrier service, package dimensions, and packed weight. A 1 lb jar is configured at approximately 1.5 lb packed weight, and a 3 lb jar at approximately 4 lb packed weight.

Individual jars are prepared in protective packaging, generally using a 10 × 8 × 4 inch box when suitable for the order. Multiple jars or gift sets may require a different box and shipping weight. Complimentary decorative gift wrap does not replace protective shipping materials.

Customers are responsible for providing a complete and accurate deliverable address. Estimated arrival dates are not guarantees. Weather, carrier operations, holidays, address problems, and other circumstances outside our control can affect transit time.

Report a damaged, leaking, missing, or incorrect shipment promptly and no later than 48 hours after the carrier marks it delivered. Keep the jar, packaging, receipt, and photographs while we review the problem. See our Returns & Refunds Policy for the next steps.