Desert Honey LV policies
CURRENT POLICYReturns & Refunds
Last updated October 26, 2026
Your order should arrive or be handed to you sealed and in good condition. Because honey is a food product, returns are handled with food safety in mind.
Cancellations
Contact us as soon as possible if you need to cancel. An unpaid pickup reservation may be cancelled before handoff. A paid order may be cancelled before pickup or shipment when it has not already been prepared or transferred to a carrier.
Food-product returns
For health and safety reasons, opened food products cannot be returned for resale. Unopened items may be reviewed individually. Please do not bring or mail back a jar until we have provided instructions.
Damaged, leaking, or incorrect orders
Contact us within 48 hours of pickup or delivery if a jar is broken, leaking, unsealed, or different from what you ordered. Keep the product, packaging, receipt, and clear photographs while we review the issue. When the problem is confirmed, we may offer an appropriate replacement or refund.
Natural honey characteristics
Crystallization, cloudiness, foam from trapped air, sediment from minimally processed honey, and seasonal differences in color or flavor are not automatically defects. Contact us if you notice a sour odor, active bubbling, leakage, a compromised seal, or anything else that raises a food-safety concern.
Refund timing
Approved card refunds are returned through the original Square payment method. Your bank or card issuer controls how long the credit takes to appear. Shipping charges are refundable only when required by law or when the shipment problem was our responsibility.
How to request help
Call or text 702-902-7098 with the order name, purchase date, a short description of the problem, and photographs when relevant. Please do not send card details.